Terms of service

OVERVIEW

This website is operated by JewelHub™. Throughout the site, the terms “we”, “us” and “our” refer to JewelHub™, a UK-based jewelry brand founded by Eugenie Shek. JewelHub™ offers this website—including all information, tools, and services available from this site—to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following Terms and Conditions (“Terms of Service”, “Terms”), including any additional terms and policies referenced herein or available by hyperlink. These Terms apply to all users of the site, including but not limited to browsers, customers, vendors, merchants, and content contributors.

Please read these Terms carefully before accessing or using our website. By accessing any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.

Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Continued use of the site following any updates constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to offer our products and services to you.

SECTION 1 – ONLINE STORE TERMS

  • By agreeing to these Terms of Service, you confirm that you are at least the age of majority in your jurisdiction, or that you are the age of majority and have given consent for any minor dependents to use this site.
  • You agree not to use our products or services for any unlawful or unauthorized purpose, and not to violate any applicable laws (including copyright laws) while using the site.
  • You must not transmit any viruses, malware, or destructive code. A
  • ny breach of these Terms may result in immediate termination of your access to JewelHub™ services.

SECTION 2 – GENERAL CONDITIONS

  • We reserve the right to refuse service to anyone, at any time, for any reason. 
  • You understand that your content (excluding credit card information) may be transferred unencrypted across networks and adapted to meet technical requirements. Credit card data is always encrypted during transfer. 
  • You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the service or website content without express written permission from JewelHub™. 
  • Section headings are for convenience only and do not affect the interpretation of these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

  • JewelHub™ provides content for general informational purposes only. We do not guarantee that information on this site is accurate, complete, or current. 
  • You should not rely solely on site content for decision-making without consulting more reliable or timely sources. Use of this site is at your own risk. 
  • Historical information may be included for reference and is not guaranteed to be current. We reserve the right to modify site content at any time, but are not obligated to update it. 
  • You agree it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

  • Product prices are subject to change without notice. 
  • We reserve the right to modify or discontinue any part of the service or website content at any time, without notice. 
  • JewelHub™ is not liable for any changes, suspensions, or discontinuations of service.

SECTION 5 – PRODUCTS OR SERVICES

  • Some products or services may be available exclusively online and may have limited quantities. Returns and exchanges are governed by our [Refund Policy]. 
  • We make every effort to display product images and colours accurately, but cannot guarantee your device’s display will reflect true colour. 
  • We reserve the right to limit sales by person, region, or jurisdiction, and may do so on a case-by-case basis. 
  • Descriptions, pricing, and availability of products are subject to change at any time without notice. 
  • We do not guarantee that any product, service, or information will meet your expectations, or that errors will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

  • We reserve the right to refuse or cancel any order at our discretion. This may include limits on quantities per person, household, or order, and may apply to orders using the same account, payment method, or billing/shipping address. If we modify or cancel an order, we may attempt to notify you via the contact details provided at checkout. 
  • We also reserve the right to restrict orders that appear to be placed by dealers, resellers, or distributors. 
  • You agree to provide current, complete, and accurate account and payment information for all purchases. You also agree to promptly update your details—including email address and payment credentials—so we can complete transactions and contact you if needed. 
  • For more information, please refer to our [Refund Policy].

SECTION 7 – OPTIONAL TOOLS

  • We may offer access to third-party tools over which we have no control or input. These tools are provided “as is” and “as available,” without warranties, representations, or endorsements. 
  • Your use of such tools is entirely at your own risk. You are responsible for reviewing and accepting the terms provided by the relevant third-party providers. 
  • Future features or services added to the site—including new tools or resources—will also be subject to these Terms.

SECTION 8 – THIRD-PARTY LINKS

  • Some content, products, or services available through JewelHub™ may include materials from third parties. 
  • Links to third-party websites may appear on our site. These sites are not affiliated with JewelHub™, and we are not responsible for their content, accuracy, or practices. 
  • We are not liable for any harm or damages resulting from your interactions with third-party websites. Please review their policies and terms before engaging in any transaction. 
  • Any complaints or concerns regarding third-party products should be directed to the relevant provider.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

  • If you submit creative ideas, suggestions, proposals, or other materials—whether at our request or voluntarily—you agree that JewelHub™ may use, edit, publish, or distribute them without restriction or compensation. 
  • We are not obligated to maintain submissions in confidence, respond to them, or offer payment. 
  • We may—but are not required to—monitor or remove content we deem unlawful, offensive, or in violation of intellectual property rights or these Terms. 
  • You agree not to post content that infringes on third-party rights or contains unlawful, abusive, or harmful material. You must not impersonate others or mislead us or third parties about the origin of your comments. 
  • You are solely responsible for the accuracy and legality of your submissions. JewelHub™ assumes no liability for user-generated content.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our [Privacy Policy].

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

  • Occasionally, information on our site or within the Service may contain typographical errors, inaccuracies, or omissions—such as product descriptions, pricing, promotions, shipping charges, transit times, or availability. 
  • We reserve the right to correct such errors and to update or cancel orders if any information is inaccurate, without prior notice (including after an order has been placed). 
  • We are not obligated to amend or clarify any content, including pricing, except as required by law. Any update or refresh date should not be interpreted as confirmation that all site content has been modified.

SECTION 12 – PROHIBITED USES

In addition to other restrictions outlined in these Terms, you are prohibited from using the site or its content for:

  • unlawful purposes
  • soliciting unlawful acts
  • violating laws or regulations
  • infringing intellectual property rights
  • harassment, abuse, or discrimination
  • submitting false or misleading information
  • uploading viruses or malicious code
  • collecting personal data of others
  • spamming, phishing, scraping, or crawling
  • obscene or immoral purposes
  • interfering with security features

We reserve the right to terminate your access for any prohibited use.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

  • We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. 
  • All services and products are provided “as is” and “as available,” without warranties of any kind—express or implied—including merchantability, fitness for a particular purpose, durability, title, or non-infringement. 
  • JewelHub™ and its affiliates shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Service or any product, including lost profits, data loss, or replacement costs. 
  • Where exclusions are not permitted by law, our liability shall be limited to the maximum extent allowed.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend, and hold harmless JewelHub™, its affiliates, officers, agents, contractors, suppliers, and employees from any claims or demands—including legal fees—arising from your breach of these Terms or violation of any law or third-party rights.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful, void, or unenforceable, that portion shall be severed and the remainder shall remain valid and enforceable to the fullest extent permitted by law.

SECTION 16 – TERMINATION

These Terms remain in effect unless terminated by you or JewelHub™. You may terminate by ceasing use of the site and notifying us. 

We may terminate this agreement at any time if you breach any term, and you will remain liable for any outstanding amounts. We may also deny access to our services without notice.

SECTION 17 – ENTIRE AGREEMENT

  • These Terms, along with any posted policies or operating rules, constitute the entire agreement between you and JewelHub™. 
  • They supersede any prior communications or agreements. 
  • Any ambiguities in interpretation shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms and any related agreements are governed by the laws of the United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

  • You may review the most current version of these Terms at any time on this page. 
  • We reserve the right to update or replace any part of these Terms by posting changes to our website. Continued use of the site constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms should be directed to: 

  • Email: Info@Jewelhub.co.uk 
  • Trading Name: Jewelhub.co.uk
  • Business Address: 200 Brook Drive, Green Park, Reading, ENG, RG2 6UB, GB.
  • Phone: +(44)777 1006 444
  • Company Registration Number: #HubBee
  • VAT Number: #Hidden