Refund Policy

Refund Policy

We want every JewelHub® piece to feel perfect. If something isn’t right, our 30‑day return window gives you a simple and straightforward way to return your item.

Returns

  • You have 30 days from the day your order arrives to request a return.
  • Items must be unworn, unused, unscratched, and returned with all original packaging and tags.
  • A receipt or proof of purchase is required.
  • To begin a return, email us at Info@Jewelhub.co.uk.
  • Return address: Quadrant House, Broad St, Mall, Reading RG1 7QE.

Once your return is approved, we’ll send you a prepaid return label and full instructions. Items sent back without approval cannot be accepted.

Damages & Issues

If your order arrives damaged, defective, or incorrect, please contact us immediately. We’ll review the issue and make it right.

Non‑Returnable Items

The following items cannot be returned:

  • Custom or personalised products
  • Personal care items (beauty products or gift items)
  • Hazardous materials (flammable liquids or gases)
  • Sale items and gift cards

Exchanges

To exchange an item, simply return your original purchase. Once your return is approved, you can place a new order for the item you prefer.

European Union 14‑Day Cooling‑Off Period

If your order is shipped to the EU, you may cancel or return your order within 14 days for any reason. Items must be unused, with tags, and in original packaging.

Refunds

  • We’ll notify you once your return is received and inspected.
  • If approved, your refund will be issued to your original payment method within 10 business days.
  • If your refund has not arrived after 15 business days, please contact us at Info@Jewelhub.co.uk.

If you have any questions, we’re always here to help.

Verification Process

Every JewelHub® piece is built on clarity, transparency, and education. Each order includes a physical CareCard, and you can access the digital version anytime at:

https://jewelhub.co.uk/jewelcare

To support your jewellery journey, JewelHub® offers three learning systems:

Below is a complete guide on how to verify each material type:

Fine Jewellery (Gold, Platinum, Precious Metals)

  • Hallmark: Official assay marks confirming purity (e.g., 750, 916, 950).
  • Magnetic Test: Fine metals are not magnetic.
  • Weight: Dense and heavy compared to plated or base metals.
  • Sound: Soft, warm resonance when gently tapped.
  • Colour: Consistent tone; no flaking or uneven patches.

925 Sterling Silver

  • Hallmark: Look for “925”, “Sterling”, or official UK assay marks.
  • Magnetic Test: Genuine silver is not magnetic.
  • Weight: Medium weight; heavier than stainless steel but lighter than gold.
  • Sound: Bright, clear chime when tapped.
  • Softness: Slightly soft; may show gentle wear over time.
  • Colour: Bright white tone; natural tarnish is normal and easily cleaned.
  • Verification Cloth: A complimentary Town Talk Silver Polishing Cloth is included with your purchase for verification and care.

Stainless Steel (304, 316L)

  • Magnetic Test: 304 steel may be slightly magnetic; 316L is usually non‑magnetic.
  • Weight: Heavier and more solid than silver.
  • Sound: Sharp, bright metallic ring.
  • Colour: Cool grey tone; does not tarnish.
  • Scratch Resistance: Highly resistant to everyday wear.

Titanium Steel

  • Magnetic Test: Typically non‑magnetic.
  • Weight: Lighter than stainless steel; comfortable for daily wear.
  • Sound: Softer, muted tap compared to steel.
  • Colour: Smooth, modern grey; highly corrosion‑resistant.
  • Durability: Extremely strong; ideal for DuoTone™ and multi‑style designs.

Zinc Alloy (Fashion Jewellery)

  • Magnetic Test: Often slightly magnetic.
  • Weight: Lighter than stainless steel.
  • Colour: Usually plated; finish may vary.
  • Sound: Softer, duller tap.
  • Care: Keep dry; store in a pouch to maintain finish.

For full care instructions, verification steps, and material education, please visit your digital CareCard:

https://jewelhub.co.uk/jewelcare